Data index

As of December 31, 2021, we had approximately 8,500 employees in more than 40 countries, of which approximately 43% were in the U.S. and 57% were in our international locations.  

Our Investment in Human Capital 
2021 Employer Information Report EEO-1
Historical Demographic Data
2022 Proxy Statement

For our cloud-based solutions, we use a combination of co-located hosting facilities and increasingly use Microsoft Azure and AWS as well as other infrastructure-as-a-service providers. For our App Delivery and Security products, we use independent contractors to provide a redundant source of manufacture and assembly capabilities. Independent contractors provide us with the flexibility needed to meet our product quality and delivery requirements. We have manufacturing relationships that we enter into in the ordinary course of business, primarily with Flextronics, under which we have subcontracted the majority of our hardware manufacturing activity, generally on a purchase order basis. These third-party contract manufacturers also provide final test, warehousing and shipping services. This subcontracting activity extends from prototypes to full production and includes activities such as material procurement, final assembly, test, control, shipment to our customers and repairs.

Together with our contract manufacturers, we design, specify and monitor the tests that are required to meet internal and external quality standards. Our contract manufacturers produce our products based on forecasted demand for our solutions. Each of the contract manufacturers procures components necessary to assemble the products in our forecast and test the products according to our specifications. We dual-source our components; however, in some instances, those sources may be located in the same geographic area. Accordingly, if a natural disaster occurs in one of those areas, we may need to seek additional sources. Products are then shipped to our distributors, VARs or end-users. If the products go unsold for specified periods of time, we may incur carrying charges or obsolete material charges for products ordered to meet our forecast or customer orders. In 2021, we did not experience any material difficulties or significant delays in the manufacture and assembly of our products.⁴

We are evolving our business in three primary ways:

• On-Premise to Cloud: As the share of applications and data continues to move rapidly from on-premise data centers to the cloud, our product development and engineering resources have increasingly focused on delivering cloud-based solutions;
• Perpetual to Subscription: Our business model is shifting away from selling perpetual licenses towards subscription, or recurring contracts in the form of SaaS, on-premise term, and consumption-based agreements; and
• Point Products to Platform: Our offerings and our go-to-market activities are shifting away from selling individual point products towards our platform solution, in a tiered offering that provides us the ability to deliver a variety of value-enhancing modules to our customers in the future.⁵
  

Risk Management
2022 Proxy Statement

Our core values include Integrity, Respect, Curiosity, Courage and Unity.

Citrix’s Corporate Governance Guidelines provide detail on our corporate governance policies.

Our Code of Business Conduct and Supplier/Partner Code of Business Conduct provide guidelines to employees, suppliers and partners on their ethical and legal responsibilities.

The Citrix Trust Center provides the latest information on our approach to security, privacy, and compliance.

Our key stakeholder groups include:

Shareholders: We hold regular shareholder engagement meetings with institutional investors who represent more than 21% of Citrix’s outstanding common stock.

Customers: Our customers are among the largest enterprises and institutions in the world spanning every major industry vertical, including health care, financial services, technology, manufacturing, consumer and government agencies. Our largest customers are often our longest tenured customers.

Technology Partners: We have a number of technology relationships in place to accelerate the development of existing and future solutions and our go-to-market initiatives, including Microsoft, Google, Google Systems Integrators and more. These relationships include cross-licensing, original equipment manufacturer (OEM), resell, joint reference architectures and other arrangements that result in better solutions for our customers.

Employees: See Our Investment in Human Capital and GRI 102-8 for more information on our employees and how we engage them.

Suppliers: We are a CDP Supply Chain member and are engaging with more than 100 key suppliers to collect primary data and climate strategy information.

Environment: Carbon emissions; climate change adaptation and resilience; energy consumption and product sustainability

Social: Diversity, inclusion and belonging; health, safety and well-being; sustainable supply chain and procurement; training a “future-ready” workforce

Governance: Board composition; business continuity; technology, data and information security and privacy; ethics, integrity and compliance

Materiality Assessment

Citrix enforces responsible tax administration via our global tax policies, arrangements and approach to tax risk management and planning. We seek to structure our affairs in a manner that supports our business operations and accurately reflects the economics of each transaction. Citrix seeks external expert advice where needed and seeks elimination or reduction of tax risk through transparent dialogue and communication with tax authorities.⁷

Citrix Systems Inc. and Subsidiaries – Global Tax Policy Statement

Our Board of directors and officers seek compliance with tax legislation as key to managing our tax risk. Citrix’s global tax team seeks to identify, evaluate and manage tax risks to ensure that they remain in line with Citrix’s risk management policies. We encourage ethical and transparent business practices by developing processes and controls that monitor risk and ensure appropriate management oversight. We strive to manage and, where possible, eliminate, tax risk through the effectiveness of the organization’s internal controls relating to tax.

We seek to be a responsible global tax citizen by complying with international tax laws and regulations in all of the territories in which we operate. We adhere to all of the rules that are relevant and applicable with respect to determining the bases for our worldwide tax liabilities, the timing for our tax payments, the filing of our tax returns and disclosures of all relevant facts and circumstances.⁸

Citrix’s approach to stakeholder engagement is to adopt a policy of transparency with all governmental tax authorities. We aim to work collaboratively with tax authorities, including HM Revenue & Customs (HMRC). We recognize that there will be occasions where we will encounter areas of disagreement relating to interpretations of law and its applicability, and where this occurs, we will engage with HMRC in proactive discussions to bring issues to a rapid resolution wherever possible.⁹

GHG emissions intensity

2021 Total Revenue: $3.22 billion
Total GHGs (S1+S2+S3 MT CO2e): 257,938
GHG Intensity (MT CO2e/Revenue): 0.00008010
For more information, see our CDP Climate Change disclosure.

Citrix offers competitive and meaningful compensation and benefits programs that meet the diverse needs of our employees, while also reflecting local market practices. In addition to competitive salaries and bonuses, we offer a robust employment total rewards package that promotes employee well-being and includes retirement planning, health care, extended parental leave, paid time off and appreciation events for employees. We grant equity-based compensation to a significant portion of our employees and provide the opportunity for equity ownership through our employee stock purchase plan. We also offer benefits to support our employees’ physical and mental health by providing tools and resources to help them improve or maintain their health and encourage healthy behaviors.¹⁰

Building on Benefits
Benefits & Rewards

Citrix provides up to 18 weeks of 100% paid leave — including benefits — for full-time employees who are new parents to care for a newborn or newly adopted child. New parents include moms, dads and partners. This paid leave is in addition to the nine paid holidays and other paid time-off from Citrix for family-focused time.¹¹

We offer benefits to support our employees’ physical and mental health by providing tools and resources to help them improve or maintain their health and encourage healthy behaviors.

During the COVID-19 pandemic, our primary focus has been on the safety and well-being of our employees and their families. A large majority of our workforce worked off-premise throughout most of 2021. For offices that reopened, we leveraged the advice and recommendations of medical experts to implement new protocols to ensure the safety of our employees, including face coverings, temperature checks, health certifications, social distancing and capacity limits. We also extended paid time-off and sick leave benefits for employees directly impacted by COVID-19.

Employee Health, Safety and Well-being

As outlined in our Supplier/Partner Code of Conduct, preserving the health and safety of Supplier/Partner employees and others working in our offices is essential. Supplier/Partner employees must never engage in violence or other harmful actions and must commit to the health and safety of their employees.¹⁶

• Virtual programs supporting our employees in learning, development and leadership
• Learning resources and tools to support employees with remote working, such as best practices for virtual working, managing virtual teams, health and wellbeing courses, workshops for managing priorities and resources for parent and caregivers
• On-demand, external coaching for managers to help manage stress and support their teams
• Virtual manager toolkit, providing ideas for team building and connection, prioritization, team effectiveness and managing teams virtuallyMentoring programs for diverse High Potential employees (HiPos) in our executive succession pipeline, and for our HiPo Black Professionals. In both programs, employees are provided with external mentors who are senior executives from other companies.

Talent Recruitment, Development, and Retention

Citrix Diversity and Inclusion
Diversity, Inclusion and Belonging

We believe that a diverse board is an effective board. Racially, ethnically or gender diverse directors currently comprise 37.5% of the total Board of Directors. Mr. Bob Knowling identifies as Black, and Nanci Caldwell and Moira Kilcoyne identify as women.¹⁷

Citrix Diversity and Inclusion
Diversity, Inclusion and Belonging
Board Composition 

Citrix Systems UK Limited’s Mean Gender Pay Gap has continued in a downward trend from 13.2% in 2019/20 to 12% in 2020/21. Citrix R&D Limited’s mean gender pay gap result for 2020/21 was 31%.

Citrix 2021 Gender Pay Gap Results (data limited to Citrix Systems UK Limited and Citrix R&D Limited)

Code of Business Conduct

Citrix will not tolerate discrimination or harassment based on race, color, ethnicity, religion, gender, national origin, pregnancy, childbirth or related medical conditions, disability, age, marital status, genetic carrier status, veteran status, citizenship, sexual orientation, gender identity or other characteristic that is protected by law.

Citrix prohibits and will not tolerate slavery or trafficking in persons or the use of forced or child labor by anyone in the Citrix Community, including Citrix partners and suppliers.

Modern Slavery Act Statement

Citrix prohibits and will not tolerate slavery or trafficking in persons or the use of forced or child labor by anyone in the Citrix Community, including Citrix partners and suppliers.

Citrix is committed to adhering to all applicable employment laws and including but not limited to laws relating to child labor, wages, hours and working conditions, and to working with socially responsible partners that embrace high standards of ethical behavior and treat their employees fairly and with respect. Citrix supports fair and living wages for all employees. Citrix partners’ commitment to the health and safety of their employees is also important to us, and Citrix will avoid working with partners that do not comply with laws relating to child labor, wages, hours, and working conditions. Suppliers/Partners are also required to take affirmative steps to combat, slavery and trafficking in persons and forced or child labor.¹⁸

Code of Business Conduct
Supplier/Partner Code of Business Conduct
Modern Slavery Act Statement

Citrix prohibits and will not tolerate slavery or trafficking in persons or the use of forced or child labor by anyone in the Citrix Community, including Citrix partners and suppliers.

Modern Slavery Act Statement

Operations and suppliers at significant risk for incidents of forced or compulsory labor

A substantial portion of our workforce consists of skilled labor. In addition, all employees hired by Citrix are subject to a background check. Citrix also uses independent contractors. Because of the nature of the types of jobs performed by our independent contractors, we believe the risk of modern slavery in their performance for Citrix is low. Citrix generally uses placement agencies to source independent contractors. These agencies are selected following a standard sourcing process with defined business criteria.

We have established policies and compliance and other procedures applicable to Citrix and/or third-party manufacturers to mitigate the risks of modern slavery in the supply chains for our products. Our approach is to focus on our direct suppliers since this is the level of the supply chain where we believe that we have the most influence and can therefore be the most effective. We believe our principal risk of modern slavery is that forced labor could occur without our knowledge in violation of our policies in upper tiers of the supply chain.¹⁹

Modern Slavery Act Statement

Citrix has a risk-based vendor due diligence program which, among other things, screens for certain labor violations. Citrix’s standard contract and purchase agreement language requires our suppliers to act in a manner consistent with our Supplier/Partner Code of Business Conduct. We will not do business with partners that do not comply with laws relating to child labor, wages, hours and working conditions. If we learn that our vendors, contractors or consultants have acted in a manner inconsistent with our ethical standards, we will take appropriate action.²²

Modern Slavery Act Statement

Citrix Supplier Diversity Program
Citrix Supplier Diversity Classifications
Expanding Supplier Diversity

130a.1

(1) Total energy consumed, (2) percentage grid electricity, (3) percentage renewable

1. 90,291 MWh
2. 55% grid electricity
3. 45% renewable energy

Technology, Data, and Information Security

Regulation of privacy and data security may adversely affect sales of our products and services and result in increased compliance costs.

1. 17.5% of employees are U.S. foreign nationals (643 out of the 3,676 U.S. active employees as of December 2021).
2. Employees located offshore:

Talent Recruitment, Development, and Retention

According to our 2021 Global Employee Survey, our Engagement Index Score was 61%.

Risks: Our worldwide operations are dependent on our network infrastructure, internal technology systems and website. Significant portions of our computer equipment, intellectual property resources and personnel, including critical resources dedicated to R&D and administrative support functions are located at our corporate HQ in Fort Lauderdale, Florida, an area particularly prone to hurricanes, and at our various locations in California, an area prone to earthquakes and wildfires. We also have operations in various domestic and international locations that expose us to additional diverse risks. The occurrence of natural disasters, such as extreme weather, hurricanes, floods or earthquakes; pandemics such as COVID-19, or other unanticipated catastrophes, such as telecommunications failures, cyberattacks, fires or terrorist attacks, at any locations in which we or key partners, suppliers and customers do business, could cause interruptions in our operations. Extensive or multiple disruptions in our own operations could have a material adverse effect on our results of operations. Given our geographical footprint, Citrix could experience a substantive impact to our business from a climate-related incident. Weather-related events driven by climate change could lead to severe physical damage to our locations as well as operational shutdown for certain locations. These risks are described further in our CDP Climate Change disclosure.²³

Opportunities: As companies implement commitments to dramatically reducing GHG emissions including optimizing IT practices and curbing employee commuting, we may see an increase in revenues from our remote working and cloud services. As a result, this is driving the development of new products or services through R&D and innovation. Using Citrix Workspace allows customers to deploy low-energy devices, extend device lifecycles, enable carbon-zero cloud computing, drive down corporate office space needs and reduce employee commuting, resulting in reduced energy consumption and GHG emissions.

GRI 305-1
GRI 305-2
Improving Measurement of Emissions Data 
For a country-by-country breakdown of our Scope 1 GHG emissions, see our CDP Climate Change disclosure.

GRI 305-3
Improving Measurement of Emissions Data

In 2020, we developed the following targets using a 2019 baseline level:

1. Reduce absolute GHG emissions by 30%
2. Decrease carbon intensity per unit of revenue by 50%

We report against these targets in our annual Sustainability Report.

Describe the organization’s processes for identifying and assessing climate-related risks

We monitor and assess risks arising from climate change policy, legislation and regulation, innovations in the market and weather events. Our strategic planning process and risk management processes together are used to identify, assess and respond to climate-related risks and opportunities. Our corporate strategic planning leverages market intelligence regarding climate change derived from a variety of sources to provide an overall business impact analysis regarding our concentration of risk as well as identify opportunities. For example, our awareness of client-based commitments to reduce greenhouse gas (GHG) emissions (i.e., transition related opportunities) influences Citrix’s R&D investment strategy towards products that optimize IT practices and curb employee commuting thereby reducing clients’ carbon footprints. Market intelligence regarding climate change is obtained from a variety of sources to provide an overall business impact analysis regarding our concentration of risk.

Citrix conducts  recovery scenarios where specific steps are drafted for every business continuity plan to methodically recover the most critical processes while considering the most likely risks to where they operate (i.e., storms in south FL, fires in southern CA). We also implement geographical risk assessments, an ongoing process to analyze Citrix physical sites to determine the likelihood and impact of a range of threats (i.e., inclement weather).  Risk assessments are conducted at least annually and adapted to new or less controlled categories of risk over time.²⁴

Describe the organization’s processes for managing climate-related risks.

The ERM program monitors various types of risk—including those driven by climate change—across many lines of insurance coverage and will propose insurance solutions or products based on our industry, size and business model in order to assess the probability and magnitude of substantive financial impacts and strategic impacts due to climate risks. The company-wide initiative, with the oversight of the Audit Committee of the Board of Directors, represents an integrated effort to (1) identify, assess, prioritize and monitor a broad range of risks – including those driven by climate change and (2) formulate and execute plans to monitor and, to the extent possible, mitigate the effect of those risks. For example, our risk model considers potential climate-driven physical risks to our global locations and business continuity that may occur due to extreme weather events driven by climate change such as hurricanes, floods, cyclones, etc. Citrix’s global property insurance program mitigates these identified climate-driven risks with insurance products targeted to identify, assess and respond to both Physical risks and Transitional risks at the facility-level. Coverage and portfolio risk profiles are assessed more than once per year.

Climate Risk Mitigation

Describe how processes for identifying, assessing, and managing climate-related risks are integrated into the organization’s overall risk management.

The ERM program process is a company-wide initiative that, with the oversight of the Audit Committee, represents an integrated effort to (1) identify, assess, prioritize and monitor a broad range of risks—including those driven by climate change—and (2) formulate and execute plans to monitor and, to the extent possible, mitigate the effect of those risks. The Chief Financial Officer (CFO) has oversight of the results of both our corporate strategic planning and risk management processes. The combined findings of these processes provide a view of Citrix’s climate-related risks and opportunities.