Sharks Sports & Entertainment (SSE) is headquartered in San Jose, California. They own and operate a number of sports properties, including the National Hockey League’s San Jose Sharks and the American Hockey League’s San Jose Barracuda.
In the dynamic world of professional sports, the ability to change direction and move in an instant is the standard—and not just for the players. The entire sports management organization needs to be agile, flexible and mobile.
Scouts for SSE travel worldwide looking for new talent, and need to maintain constant contact with coaches and other executives for player negotiations and team strategy sessions. These scouts often share large information files and film clips with headquarters staff. The IT team at SSE was constantly traveling from venue to venue to manage and maintain various systems and endpoints to keep up with the on-going event schedule. To keep the organization moving efficiently, SSE needed a mobility solution to enable all employees and IT staff to work easily and flexibly from anywhere, any time.
Until recently, the IT staff conducted troubleshooting and support tasks on traditional desktop or laptop computers. However, the challenge of providing both round-the-clock support and exceptional user experience on multiple devices continued to grow.
At the same time, SSE was in the midst of a project to optimize the efficiency of their IT environment in line with Leadership in Energy for Environmental Design (LEED) certification standards, which provides ratings on building sustainability and energy efficiency. The IT team felt they could achieve the desired LEED certification standards by implementing a desktop virtualization solution on low-power thin clients and centralizing data for simplified management. In addition, they wanted to improve the user experience from the existing client/server solution, which was inconsistent and presented a significant technical support burden.
While SSE has been using Citrix XenApp for many years, Ut and his team evaluated several solutions before selecting Citrix XenDesktop and Citrix Receiver. Citrix has proven to be the right choice. Because SSE is driven by events taking place in their venues nationwide, the IT team can now manage data and information from anywhere, whether at headquarters in California, a hockey game in Boston or even from home, twenty-four hours a day. Data security, user experience and IT troubleshooting have improved across every location.